1. Order processing

  • Orders are processed as soon as practicable once payment has cleared.

  • Processing time may vary depending on product availability, verification requirements and operational demands.

  • Orders containing specialised equipment or accessories may require additional handling time.

2. Shipping regions and methods

  • SWS ships throughout Australia and may use a range of carriers depending on the item, destination and logistical considerations.

  • Carrier selection, routing and service level are determined at our discretion to ensure safe and efficient delivery.

  • For oversized, remote or complex shipments, additional arrangements or charges may apply.

3. Shipping charges

  • Shipping costs are calculated at checkout based on order characteristics.

  • In some cases, additional charges may be applied after checkout where the carrier requires adjustments due to size, weight or location.

  • Customers will be contacted if adjustments are necessary before dispatch.

4. Delivery expectations

  • Delivery timeframes vary depending on destination, carrier, product type and external circumstances.

  • Any delivery estimates provided are indicative only and should not be interpreted as guaranteed deadlines.

  • SWS is not responsible for delays caused by third-party carriers, customs, weather events or operational disruptions.

5. Tracking

  • Where tracking is available from the carrier, details will be supplied after dispatch.

  • Tracking availability may differ between products and carriers.

6. Risk and title

  • Title to goods passes to the customer once full payment is received.

  • Risk passes once the parcel is handed to the carrier.

  • Customers are responsible for receiving and inspecting deliveries promptly.

7. Incorrect or incomplete addresses

  • Customers are responsible for providing accurate delivery information.

  • Re-delivery, rerouting or return-to-sender costs resulting from address issues are the customer’s responsibility.

8. International shipping

  • International shipping may be offered on request and is subject to approval.

  • Duties, taxes and clearance fees are the responsibility of the recipient.